Getting started
What to do after a road accident
In plain language
General, practical steps commonly taken after a collision in South Africa, including the kinds of details that are often recorded at the time.
- Safety and medical care come before paperwork.
- A SAPS report and clear early notes can preserve important facts.
- Keep records accurate; do not make or support false statements or claims.
On this page
At the scene, if it is safe
- Call emergency services or seek medical assistance where anyone may be injured.
- Move out of danger if this can be done safely and follow instructions from emergency or traffic officials.
- Record names, contacts, vehicle registrations and descriptions for drivers, passengers and witnesses where possible.
- Note the location, time, weather, road conditions and the direction vehicles were travelling.
The RAF leaflet also recommends retaining details of police, ambulance and tow-truck personnel. Do not argue about fault at the scene or put yourself at risk to take photographs.
Report and record
Report the incident to SAPS and keep the case or accident-report reference. If you can do so safely, photographs of the scene and vehicles, plus a simple sketch with a fixed landmark, may help you remember the facts later.
If you receive treatment, keep the healthcare facility name, dates and any accounts or discharge information. Ask the treating practitioner to record the visit accurately.
Afterwards
- Write a dated account while your memory is fresh
- Store reference numbers, photographs and messages in one place
- Keep records of medical treatment and relevant expenses
- Read the relevant guide before deciding whether to approach the RAF directly or seek advice
General next steps
- 1Prioritise safety, medical care and a SAPS report.
- 2Make a clear record of facts, people, vehicles and reference numbers.
- 3Read the documents guide and the guide matching your accident type.
Common questions
Official sources
RAF Guide summarises publicly available official material. Always confirm current requirements with the institution concerned.
- RAF claim guide leafletRoad Accident Fund · Official RAF leaflet covering the claims process, direct claims, common documents and accident-scene steps.
- RAF claim forms and supporting-document checklistRoad Accident Fund · Official RAF forms and document categories used in claims administration.
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